Frequently Asked Questions

Please click on the questions below to view the FAQ answers.

Q: What kind of computer support YCSI offers?

We at York Computer Services recognize that each small business has unique needs and requirements, and our technical support offerings are designed with this in mind.

When you have questions, we'll find the answers, and provide the best support you need, with everything from fast and knowledgable remote support to live help in your office.

In addition to traditional break/fix onsite support, we are proud to offer the YCSI Managed Services Program with our state-of-the-art system that checks your computer infrastructure's health every few minutes.

Q: What is the minimum number of computers or servers to qualify for YCSI Managed Services Program?

We efficiently support even the smallest of companies. Our flexible service plans can deliver value to your business even when managing only five workstations, with or without the server.

Our management software runs on both workstation and server platforms. For complete network management we need at least one server.

Q: Can we test-drive your support before entering into a commitment with YCSI?

Absolutely! If you would like to see the value that we deliver, without making a big commitment, contact us and ask about Trial Period offer.

Q: What manufacturers and technologies are currently supported by YCSI?

YCSI supports selected hardware from the following vendors:

Acer
Brother
Canon
Cisco/Linksys
Dell
Fujitsu
HP
IBM/Lenovo
Lexmark
Netgear
RIM/BlackBerry
Samsung
SonicWall
Sony
Toshiba

Supported technologies include the following:

Microsoft Windows desktop operating systems from Windows XP to current Windows 8
Microsoft Windows server operating systems from Windows Server 2000 to current Windows Server 2011
Microsoft Windows server applications: Small Business Server, Exchange Server, SQL Server, Internet Security Acceleration Server and Active Directory
Research In Motion BlackBerry Professional Software and BlackBerry Enterprise Server
Desktop applications including: Microsoft Office Suite, AVG Anti Virus, McAfee Virus Scan, Symantec Norton Antivirus, Internet Explorer, Firefox and Intuit QuickBooks.

Any other application/technology via vendor liasion

Q: We need help now...

If you need immediate support, contact us and request priority onsite support. Our onsite tech support is available weekdays from 9AM until 5PM, and in most cases we will be able to dispatch technician on the same business day.

Q: What does it take to become your client?

Change of service provider can be difficult sometimes. However, we will take care of everything in this process, from initial situation assessment to the moment your technology becomes our responsibility. We will even tell you when to call and what to ask your old support provider (if there's one).

We are different than other providers - it costs nothing to talk to us, and you don't have to invest thousands of dollars just to start benefiting from our services.
Call us today (416-900-3861 ext.111) and you could have your IT department tomorrow!

Q: What areas do you provide services to?

We are proud to support clients throughout York Region (Richmond Hill, King City, Aurora, Newmarket, Markham, Vaughan...) and the Greater Toronto Area.

Q: I changed my mind, can I cancel the service?

We think that you will be so comfortable with how our service fits in with your business, that you will want to work with us for many years.

If, at any time, you decide differently, it is easy to cancel the service. Just contact your Account Manager - we will even help you transition to new provider!

Q: I have more questions...

Our friendly support team is standing by. Contact us now!